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Restoration Update: 9/5/17, 10 a.m.

Published: 09/05/2017

At 10:00 am approximately 16,000 Entergy Texas customers were without power.  Since yesterday morning, power was restored to nearly 5,100 Texas customers of the 192,000 affected by the storm. Many customers have seen multiple outages that we have restored.  Our workers continue to safely restore power as quickly as possible.

For areas that have flooded, Entergy is inspecting meters then repairing and replacing them as is necessary.  Customers may need to make repairs to property and obtain inspections before Entergy is able to safely restore power to these locations.  For more information please click here.

Safety considerations after a flood:

Did the water level rise above your electrical outlets but stop below the electric meter?

If you are present when Entergy workers arrive:

  • We will advise you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on.
  • For your safety, we suggest a qualified electrician inspect electrical equipment inside of the facility or home, even if your city or county does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage. 

For customers with property damage:

  • If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary.
  • Don’t step in water to get to the fuse box or circuit breaker.
  • A licensed electrician may need to inspect your property’s electric wiring before we can restore power to a home or business that has water damage from rain or flood waters.

For customers without property damage:

  • Property owners without storm damage should still be cautious.
  • Look for electrical system damage after power is restored. If you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

East Region

Jefferson County

Beaumont

Power has been restored to all customers in the Beaumont area impacted by Hurricane Harvey except for customers who cannot take power because of equipment damaged by flood waters, areas that are still flooded, and areas impacted by the Amelia substation or Bevil substation outages. 

Workers today will be working on Crockett St. and Pearl St. in downtown.  Workers are also working in the Dowlen Rd. Kroger area most of the morning, and this shopping center will be temporarily without power.  Work at this location will facilitate restoring power to sections along Folsom Dr. to areas on north Major Drive.  Entergy Texas continues to devise ways to reconfigure our system in order to restore power to as many customers as quickly as possible.  

The majority of assessments today will be done by boats and amphibious machines. Workers will be in the Amelia and Bevil areas where mobile substations are being installed.  Pinewood assessments are complete.  Assessments and infrastructure repairs are complete in Countrywood.  Bevil Oaks and Northwest Forest continue to be assessed, as well as the south county areas of Fannett and La Belle. 

Substation Updates

With the arrival of the mobile substation at Amelia yesterday, work to restore power to the formerly flooded Amelia substation continues.  Customers impacted by this substation outage include those along North Major Drive to Highway 105, Delaware St. to Barrington Heights, parts of Folsom Dr. and the Amelia area.  Power is estimated to be restored to this area tomorrow Wednesday, September 6.

With the arrival of the mobile substation at Bevil yesterday, work to restore power to the formerly flooded Bevil substation is underway.  Customers impacted by this substation outage include those in the areas north and west of the intersection of Hwy 105 and Major Drive.  Power is estimated to be restored to this area by Thursday, September 7.

Port Arthur, Mid-County

Power will be restored by tonight to all customers in Port Arthur and the surrounding areas impacted by Hurricane Harvey, except for customers served by equipment damaged by flood water and areas that are still flooded. Workers today continue restoration efforts in the previously flooded El Vista area as well as on newly reported smaller, isolated outages throughout the Port Arthur, Groves, Nederland, Port Neches and Port Acres areas. 

Workers continue to assess areas that could not be safely turned on because of potentially flood damaged equipment. Airboats fitted with specialized construction equipment and other high water vehicles are being used to restore power to areas that are not reachable by truck.

Workers were able to restore power yesterday to all or portions of Sabine Pass, Stonegate, Landsdown Estates, the Ridgewood Dr. area, 9th Ave. at Turtle Creek and the Golf Course area along Jimmy Johnson Blvd. Workers continue to identify and repair or replace underground equipment that was damaged by flooding. Additional workers specializing in underground restoration were brought in and are assisting in the restoration efforts.

Liberty County

Dayton, Liberty

Power has been restored to all customers in the Dayton area who were impacted by Hurricane Harvey, except for customers served by flood damaged equipment and areas that are still flooded.  The Magnolia Ames substation was energized yesterday and power was restored to 600 customers on Hwy 563.

Orange County

Orange, Vidor, Bridge City

Power will be restored by tonight to all customers in the Orange County area who were impacted by Hurricane Harvey, except for customers served by flood damaged equipment, areas that are still flooded and areas impacted by the Vidor substation and Viway substation outages.

Power was restored to 2,080 customers yesterday including those on Bentwater, Charlemont, and on West Park in Pinehurst.   Entergy workers continue to work on the individual power lines and equipment in neighborhoods in Vidor and Orange that are accessible and restore power to customers who can receive it.  Workers today will also be replacing damaged equipment and power lines that cross Interstate 10 in Orange.

Substation Updates

Mobile substations are being utilized to restore power to Vidor substation, which is causing outages for 3,896 customers.  Customers north of IH-10 on Hwy 105 up to Travillo Rd including Pine Forest and Lake View can expect to be restored by Thursday, September 7th, provided the property is able to take power. 

Mobile substations are being utilized to restore power to Viway substation, causing outages for 1,480 customers.  Customers in Rose City, areas south of IH-10 between Hwy 1132 and the Neches River, and the Maple Crest addition North of IH-10 can expect to be restored by Friday, September 8th, provided the property is able to take power.

Hardin County, Tyler County

Silsbee, Woodville, Lumberton

Power has been restored to all customers in the Silsbee, Lumberton and Woodville areas impacted by Hurricane Harvey except for customers served by equipment damaged by flood water, areas that are still flooded and areas impacted by the McDonald substation outage. 

Substation Update

With the arrival of the mobile substation, work to restore power to the McDonald substation is underway, which is causing outages for approximately 677 customers.  Workers are completing repairs to damaged equipment served by the McDonald substation in preparation for when it is energized.  Customers impacted by this substation outage include those in north and east Silsbee along Hwy 418 and Hwy 92 north.  At this time we estimate your power will be restored by end of day tomorrow Wednesday, September 6th, provided there is no additional flooding.

Chambers County

Winnie, Anahuac

Power has been restored to all customers in the Winnie area impacted by Hurricane Harvey except for customers served by equipment that became damaged by flood water and areas that are still flooded. 

West Region

Conroe, The Woodlands, Huntsville, Navasota, New Caney, Cleveland

All customers in these areas should be fully restored except for customers served by equipment that became damaged by flood water.  


Entergy has brought additional restoration workers to Texas. As with most restoration efforts, Entergy is focusing on restoring power to essential services first, and then the effort will focus on restoring service to areas where the greatest numbers can be restored fastest. This is how we approach things at this stage:

  • Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
  • Then we will concentrate our resources on getting the greatest number of customers back the fastest.
  • We cannot use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.

As with any weather event, please be mindful of the following safety tips:

  • Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
  • Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
  • Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs, or overhead wires falling to the ground.
  • If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.
  • Do not run a generator in a confined space without adequate ventilation.
  • Avoid using candles or other flammable devices to warm your home.
  • Try to stay off the roads. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control. Here is the best way to get information about outages in addition to the View Outage application:

Click here to view our gallery of storm damage and restoration photos.

Texas Editorial Team