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Texas Restoration Update: 9/3/17, 6 p.m.

Published: 09/03/2017

There are currently transmission line outages across the Entergy Texas service territory as well as substations that are still under water, which is causing outages for several thousand customers.  As floodwaters recede and large transmission lines are repaired, estimated times of restoration will become clearer. Please know that we are working as quickly as possible to restore power in areas we can access.  By end of day Sunday, September 3rd, we will provide an update on how long it will take to restore your power.

At 6 p.m., 23,980 Entergy Texas customers were without power.  Our workers continue to safely restore power as quickly as possible.

East Region

Jefferson County

Beaumont

There are currently 6,921 customers without power in Beaumont and the surrounding areas.  Approximately 5,000 of those customers without power are still inaccessible due to flooding.  

Workers are currently assessing a portion of Boondocks Rd impacted by high water, and power will be restored to this area tonight if possible.  

All customers in the Beaumont area should be fully restored today except for customers served by equipment that became damaged by flood water, areas that are still flooded and areas impacted by the Amelia substation or Bevil substation outages.  

Air boats and additional resources continue to help workers reach inaccessible locations. South county areas of Fannett and La Belle, as well as Bevil Oaks, Pinewood, Countrywood and Northwest Forest, will continue to be assessed.

Substation Updates

Work to restore power to the formerly flooded Amelia substation is underway.  Customers impacted by this substation outage include those along North Major Drive to Highway 105, Delaware St. to Barrington Heights, parts of Folsom Dr. and the Amelia area.  At this time, power is estimated to be restored to this area by Thursday, September 7th, provided there is no additional damage found.

Work to restore power to flooded Bevil substation is underway.  Customers impacted by this substation outage include those in the areas north and west of the intersection of Hwy 105 and Major Drive.  If flood waters recede as forecasted, power is estimated to be restored to this area by Friday, September 8th, provided the property is able to take power.

Port Arthur, Mid-County

There are currently 1,034 customers without power in the Port Arthur and Mid-County areas. 473 of the remaining customers without power are either inaccessible due to flooding, such as Sabine Pass and portions of the El Vista area, or cannot be turned on because equipment may have sustained flood damage. 

Yesterday flood waters receded and the areas of Stonegate, Landsdown Estates, 9th Ave. at Turtle Creek and the Golf Course area along Jimmy Johnson Blvd became accessible. Restoration efforts in these areas have been underway all day and workers continue to identify and repair or replace underground equipment that was damaged by flooding.

Restoration continues on smaller, isolated outages throughout the Port Arthur, Groves, Nederland, Port Neches and Port Acres areas.  There are over 100 workers assisting in the restoration of this area, including additional workers who are specialized in underground restoration. Airboats fitted with specialized construction equipment and other high water vehicles are being used to restore power to areas that are not reachable by truck.

All customers in the Port Arthur area should be fully restored tomorrow night except for customers served by equipment that became damaged by flood water and areas that are still flooded.  

Liberty County

Dayton, Liberty

There are currently 860 customers without power in the Dayton area. 

Today workers were able to restore five customers in the Lockshire addition and crews will be out tomorrow changing out damaged equipment and will restore power to any additional customers that are able to receive power.  Workers on FM 2684 in a high water truck were able to restore 10 customers today. Tomorrow workers will continue to patrol Hwy 563 and 2684 by airboat and high water trucks to clear and make repairs as the receding water permits. 

Substation Update

The Magnolia Ames substation outage is causing 793 of these customers to be without power.  Workers have identified a problem with a piece of equipment there and additional crews were brought in to assist in making repairs. As repairs are completed workers will restore power to customers who can safely receive it, including the south Liberty area off of Hwy 563 from Hankamer to Liberty. This is expected to be restored tonight.

Orange County

Orange, Vidor, Bridge City

There are currently 12,990 customers without power in the Orange County area.  The most significant damage at this time is to the substations which feed power into neighborhoods, but there are also broken poles, damaged transformers, trees on power lines and power lines down.  Most of the remaining customers in Vidor are without power due to two substations that remain flooded.   

Workers are focused tonight on the remaining portion of the Courdry substation in Orange which serves Little Cypress, the business district on 16th street, Pine Hurst and Sunset. It is expected that 1,500 customers will be restored when this substation is energized. Tomorrow workers will repair or replace equipment on every feeder line experiencing an outage and will be restoring customers who can receive it. 

Substation Updates 

Severe flooding has impacted the Vidor substation, causing outages for 3,896 customers.  If flood waters recede as forecasted, customers north of IH-10 on Hwy 105 up to Travillo Rd including Pine Forest and Lake View can expect to be restored by Monday, September 11th, provided the property is able to take power.  

Severe flooding has impacted the Viway substation, causing outages for 1,480 customers.  If flood waters recede as forecasted, customers in Rose City, areas south of IH-10 between Hwy 1132 and the Neches River, and the Maple Crest addition North of IH-10 can expect to be restored by Wednesday, September 13th, provided the property is able to take power. 

Hardin County, Tyler County

Silsbee, Woodville, Lumberton

Currently there are 1,990 customers without power in Silsbee, Lumberton and the surrounding areas. 

All customers in the Lumberton and Woodville areas should be fully restored today except for customers served by equipment that became damaged by flood water, areas that are still flooded and areas impacted by the McDonald substation outage.  

Substation Update 

Work to restore power to the McDonald substation is underway.  Customers impacted by this substation outage include those in north and east Silsbee along Hwy 418 and Hwy 92 north.  At this time we estimate your power will be restored by end of day on Wednesday, September 6th, provided there is no additional flooding. 

Chambers County

Winnie, Anahuac

There are 52 customers without power in the Winnie area.  All customers in the Winnie area should be fully restored except for customers served by equipment that became damaged by flood water and areas that are still flooded.  

West Region

Conroe, The Woodlands, Huntsville, Navasota, New Caney, Cleveland

All customers in these areas should be fully restored except for customers served by equipment that became damaged by flood water. 

Entergy has brought additional restoration workers to Texas. As with most restoration efforts, Entergy is focusing on restoring power to essential services first, and then the effort will focus on restoring service to areas where the greatest numbers can be restored fastest. This is how we approach things at this stage:

  • Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
  • Then we will concentrate our resources on getting the greatest number of customers back the fastest.
  • We cannot use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.

As with any weather event, please be mindful of the following safety tips:

  • Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
  • Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
  • Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs, or overhead wires falling to the ground.
  • If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.
  • Do not run a generator in a confined space without adequate ventilation.
  • Avoid using candles or other flammable devices to warm your home.
  • Try to stay off the roads. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

Imminent flooding or evacuation:

  • Before leaving, prepare your home by turning off your electricity at the main fuse or breaker and your water at the main valve. Also check for and secure objects that could cause damage if blown by high winds.
  • When power is restored, look for electrical system damage. If you see sparks or broken or frayed wires, or notice the smell of hot insulation, turn off the electricity at either the main fuse box or circuit breaker. You may need a licensed electrician to assess your equipment and assure safety.
  • If it looks as though water may enter your home, it’s a good idea to open the main breaker in your electrical breaker box in order to cut off power.

After a flood:

Did the water level rise above your electrical outlets but stop below the electric meter?

If you are present when Entergy workers arrive:

  • We will advise you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on.
  • For your safety, we suggest a qualified electrician inspect electrical equipment inside of the facility or home, even if your city or parish does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage. 

For customers with property damage:

  • If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary.
  • Don’t step in water to get to the fuse box or circuit breaker.
  • A licensed electrician may need to inspect your property’s electric wiring before we can restore power to a home or business that has water damage from rain or flood waters.

For customers without property damage:

  • Property owners without storm damage should still be cautious.
  • Look for electrical system damage after power is restored. If you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

We want to keep you informed and in control. Here is the best way to get information about outages in addition to the View Outage application:

Click here to view our gallery of storm damage and restoration photos.

Texas Editorial Team