Insights > Entergy Restoring Power After Severe Storms

Entergy Restoring Power After Severe Storms

05/10/2019

Severe weather across our service area on May 9 has caused storm outages for our customers, most significantly in Texas.

The storms, including high winds, are moving out of our territory, but thunderstorms could continue through Saturday, causing additional outages.

We have transmission line outages in some areas of our territory, and we continue assessing the extent of any damage. Transmission line outages cause power outages for large numbers of customers. Repairing transmission lines will help restore service to those customers.

We've experienced significant distribution damage in Texas near Beaumont, Port Arthur, Orange, Winnie, Dayton, New Caney and Cleveland. At 9:30 a.m., nearly 60,000 customers were without power:

    • 43,000 in Texas.
    • 8,800 in Louisiana.
    • 6,700 in Mississippi.

Workers are assessing damage to our system. We've moved and will continue moving our resources to the areas where most needed. Additionally, we've requested mutual assistance from other utility companies, so help is on the way.

Additional severe weather is expected through Saturday, which could delay restoration efforts and result in additional outages.

We expect to have additional information on restoration times later today.

Please remember:

Safety is an Entergy key value and always comes first. We are restoring service where it is safe to do so. Learn more about how we restore.

    • Please refrain from approaching utility workers at the job site, both because these can be dangerous locations and because interruptions will slow their progress.
    • Another danger comes from customers who improperly connect a generator to their home. A registered electrician should connect it to your home to prevent damage to your home’s electrical system or death or injury to our linemen. Learn more about generator safety.

We are restoring service even as we continue assessing the damage to our system caused by this storm.

    • We know customers want power restored, and we've been hard at work doing so. As we restore power to critical services, we assess damage and put in place our restoration plan that will restore service to the greatest number of our customers as safely and quickly as possible.
    • Our scouts assess damage to determine the exact cause of your outage and how long it will take correct the problem. Learn more about damage assessment.

You can make sure your home or business is ready for us to restore your power.

    • Check outside your home or business for damage to your electrical equipment.
    • If the meter or any of the piping and wires on the outside wall of your home or business is missing or looks damaged, call an electrician to make repairs.
    • Entergy Storm Center has information to help you know how to spot damages.

Stay informed:

As we complete our assessment and continue restoration, we will keep you informed using the following channels:

    • Download our app for your smartphone at http://entergy.com/app.
    • Sign up for text alerts. From your cellphone, text REG to 368374.
    • Visit the Entergy Storm Center website and our View Outages page.
    • Follow us on Twitter.com/entergy or Facebook.com/entergy.
    • Call us at 800-9OUTAGE (800-968-8243). (Added based on research.)
    • Follow updates in your local news media, like radio, television and newspapers.

The greatest danger during and after a storm is from downed power lines. If anyone sees a power line on the ground or in the trees or bushes—do not go near it! Call us at 800-9OUTAGE (800-968-8243).

 

 


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Storm Center 
Corporate Editorial Team