News Center > Getting Electric Service After Flooding

For Immediate Release

Getting Electric Service After Flooding

06/06/2019

Flood waters from Arkansas River are beginning to recede in some parts of the state. We will begin reconnecting customers when it is safe to do so.

If your power was disconnected due to flooding, here are a some things you need to know about your electrical service.

We will inspect affected customer’s meter before restoring service.

If your meter was underwater and you live in a city that requires electrical permits, we will remove the meter and leave a door hanger asking you to call us to get service restored. Before we can restore service, you will need to have an electrician do an inspection, then get an electrical permit from the city.

If your meter was underwater and you live in in an area that does NOT require electrical permits, we will inspect your meter socket, install a new meter, turn off your main breaker if there is one, and leave a door hanger telling you what we have done. At that point you have the option to turn on your main breaker to restore service, but we highly recommend having an electrician do an inspection before you turn on your main breaker allowing electricity into your house.

If water did not go over the meter, but DID go over electrical sockets inside the house, we highly recommend opening your main breaker – if you have one – and having an electrician do an inspection before allowing electricity into the house. For our part, if water did NOT go over the meter, when we energize the line serving the home, power will be back on with no further action required by the customer.

Regardless of where you live, if the meter socket is damaged or the meter base has been dislodged from the house, we will remove the meter and require that repairs be made before we can re-connect service.

The contact number for Entergy is 1-800-ENTERGY, or 1-800-368-3749.