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Insights > Enhancing community safety: how to report streetlight outages with Entergy
Enhancing community safety: how to report streetlight outages with Entergy
05/29/2025
At Entergy, safety is a core value that guides our operations every day. We understand that well-functioning streetlights are vital for community safety, as they significantly improve visibility during nighttime hours. Prompt identification and repair of malfunctioning streetlights are essential to maintain this safety standard.
While Entergy’s lighting teams perform routine patrols and inspections of streetlights the company owns or maintains, we rely on and encourage members of the community to report any streetlight outages they encounter. There are several convenient ways to do this:
- Mobile app reporting: This is the recommended method. You can easily report streetlight outages using the outage map feature on the Entergy mobile app. After logging into the app, The app can use your device’s GPS to pinpoint your location, or you can manually enter an address. This method allows you to click on the specific streetlight maintained by Entergy, ensuring accurate reporting. Please make sure that location services are enabled on your device to use the GPS feature.
- Website reporting: You can also report streetlight outages by visiting our website and selecting the “Report an outage” option.
- Phone reporting: Alternatively, you can call us directly at 1-800-9OUTAGE to report any streetlight issues.
Not all streetlights are owned or maintained by Entergy. Some may be the responsibility of another utility, local municipality or state agency. To help determine if your case should be handled by Entergy, a streetlight icon will display on our map.
Street light outages can occur for a variety of reasons, from bulbs reaching end of life to damages from digging work to weather events or even public vehicles. Your assistance plays a crucial role in helping us maintain well-lit and safe neighborhoods.
By promptly reporting streetlight outages, you contribute significantly to the safety and well-being of our community. Although we aim to make repairs in a timely manner, some circumstances like major storm damage or complex wiring issues could extend the time it takes to complete repairs. In some cases, a bulb that gave off an amber color will be upgraded with an LED bulb that is lighter in color. LEDs come with several benefits: they're more energy efficient and last longer.
