Insights > Entergy Arkansas winter storm update – 2/4/23, 6:30 p.m.
Entergy Arkansas winter storm update – 2/4/23, 6:30 p.m.
Entergy Arkansas has safely restored service to over 100,000 customers that lost power this week since Monday and 166,000 customers in the past two weeks from the cumulative waves of severe winter precipitation and weather. Currently 11,265 customers are without power, down from a peak of 53,405 on the afternoon of Feb. 2. We want to extend our sincerest apologies for the inconvenience and thank you for your patience as our teams continue working to restore power as quickly and safely as possible.
With the support of a helicopter and drones, we identified 393 broken poles, 1,804 spans of downed wire, 44 damaged transformers, and 288 other equipment damages this week. Most outages are attributed to ice accumulations of up to half an inch on trees and tree limbs, causing them to fall onto power lines. As ice melted, ice and more tree branches fell, making conditions dangerous for our workers and the public. View photos of restoration work, trees on power lines and other damage here.
If you are still without power, please check for damage to the electrical equipment attached to your home or business. If the service line to your home or business has been damaged by this storm, you may have damage to your meter base. If it is damaged, you will need to have an electrician make repairs before Entergy Arkansas can safely reconnect service. Once repairs are made, call 1-800-ENTERGY for a reconnection. For more information visit https://entergy.com/weatherhead.
(Includes DeWitt, Gillett, Saint Charles, and Stuttgart)
Crews will be working along highway 30 west and neighborhoods entering DeWitt, and along US 165 highway south and surrounding areas south of Gillett today repairing broken poles and rebuilding service. Damages remaining include 10 broken poles and 39 spans of wire down. It is estimated that most customers that can safely receive service will be restored tonight, Feb. 4, by 10 p.m. Restoration for some customers in areas more extensively damaged may take until Sunday, Feb. 5.
(Includes Rison and Kingsland)
Entergy is responding to widespread outages in the area. Damage assessment is 100% complete in the area. We have currently identified 42 broken poles, 192 spans of wire down. There are approximately 555 customers without power. Crews are working along Niven Road in Rison this evening repairing broken poles and downed wire. It is estimated that most customers that can safely receive service will be restored by Sunday, Feb. 5, 12 p.m. Some Kingsland customers may extend into Monday, Feb. 6, due to extensive damage to critical equipment in the area. Entergy will update estimated restoration times for each outage incident as more information becomes available.
(Includes Magnolia, McNeil, and Waldo)
There are 145 customer outages in Columbia County. Damage assessment is 100% complete in the area. Waldo currently has 67 outages, McNeil currently has 19 outages, and Magnolia currently has 14 outages. Crews will be working in rural areas north of Waldo and McNeil along the Columbia and Nevada county line. We plan to have all area customers who can safely receive power to be restored tonight, Feb. 4, by 10 p.m.
(Includes Fordyce, Bearden, and Thornton)
Entergy is responding to widespread outages in the area. Damage assessment is 90% complete in the area. We have currently identified 4 broken poles, 202 spans of wire down. There are approximately 2,480 customers without power. We estimate that most customers that can safely receive service will be restored tonight, Feb. 4, by 10 p.m. Some outages in harder to access areas require special equipment, including ATVs, and restoration may take until Sunday, Feb. 5, 12 p.m.
(Includes Dumas and Mitchellville)
Entergy is responding to widespread outages in the area. There are currently 5 broken poles and 64 spans of wire down. There are approximately 1,800 customers without power. Line Crews are working in several areas in and around Dumas to restore service safely and quickly. It is estimated most customers that can safely receive service will be restored tonight, Feb. 4, by 10 p.m.
(Includes Pine Bluff and Redfield)
Damage assessment is 99% complete in the area. We have currently identified 84 broken poles, 303 spans of wire down, and 13 damaged transformers. Crews are on site in the areas of Dollarway Rd, Princeton Pike, Rogers Rd, Sulfur Springs Rd and Gibbin Rd in the Pine Bluff service area. Crews are also working various areas along Hwy 270 between White Hall and Sheridan. As work is completed, crews will be reassigned to begin work in other areas. Estimated restoration time for most customers has been updated to Sunday, Feb. 5, 12 p.m.
Prescott currently has approximately 426 customer outages. Damage assessments have been completed, and we plan to have all customers in and around the town area who can safely receive power to be restored tonight, Feb. 4, by 10 p.m.
(Includes Camden and Bearden)
We have 711 customer outages in Ouachita Co.
Camden currently has 321 outages. We are working in the western and northwestern areas of Camden. This includes Laurie SW, Harding SW, Palisade Dr. NW, Lakeside NW, Berg NW, Elaine NW, and Agee Ave. NW, Ridgeview Rd. NW, Forest NW, and Pine Crest Dr. NW. We plan to restore power to all customers who can safely take power tonight, Feb. 4, by 10 p.m.
Bearden currently has 329 customer outages. Damage assessment is 100% complete in the area. We plan to have most all of customers who can safely receive power to be restored tonight by 10 p.m. Feb. 4. Some customers in harder to access areas require special equipment, including ATVs, and are expected to be restored on or before Sunday, Feb. 5, 12 p.m.
(Includes Elaine, Helena-West Helena, and Lake View)
We have 318 customer outages in Phillips County. Damage assessment are 99% complete in the area. We have identified 16 broken poles, 32 spans of wire down, and 1 damaged transformer. Crews in Helena will be working in downtown Helena and The Oakland and surrounding areas including Central School. It is estimated remaining customers in areas more extensively damaged requiring special equipment, including ATVs, are expected to be restored on or before Sunday, Feb. 5, 12 p.m.
Warming Centers Open for Customers
Cullendale First Baptist Church
1850 Cash Rd. SW Camden, AR
Calvary Baptist Church
319 US 278 Camden, AR
First Presbyterian Church
1208 W. Main St Jacksonville, AR
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines. Again, stay away from downed power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
- Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers’ safety guidelines.
- Turn off any electrical appliances that can easily be turned to the off position until power is restored.
- Check on seniors, who can be particularly susceptible to extreme temperatures.
- Try to stay off the roads in affected areas. More traffic may lead to more accidents, including more injuries and fatalities; as well as, accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.
Additional resources for your convenience:
- Download our app for your smartphone at entergy.com/app or visit Entergy Storm Center to stay informed on our restoration progress.
- Sign up for text alerts. From your cellphone, text REG to 368374, or visit entergytext.com.
- Follow us on Facebook and on Twitter @EntergyARK.
- Follow updates in your local news media, like radio, television, and newspapers.