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Entergy New Orleans’ steadfast commitment to reliable service


A reliable power grid is not just a convenience—it's a necessity. Recognizing this, Entergy New Orleans has spent years making significant improvements to our power delivery infrastructure, an effort that has demanded considerable investment and strategic foresight.

The current grid was designed over 70 years ago, and its infrastructure was not built to withstand the stronger storms that we are seeing with growing frequency. Over the last 50 years, 9 category 4 and 5 hurricanes have hit the US mainland. Six have hit us in the past 5 years. Louisiana alone saw 4 hurricanes hit our coast between 2020-2021. 

To improve reliability in the face of more severe storm threats, Entergy New Orleans formed a task force to ensure continuity of service. Tasked with an ambitious 8-year plan, the team embarked on a mission to bolster reliability system-wide.

Improvements in Reliability

Between 2019 and 2023, Entergy New Orleans invested $150 million in strengthening and upgrading our infrastructure and the results of those efforts are clear. Data indicates a 24% improvement in electric service reliability from 2019 to 2023 across our service territory. This progress, measured by the frequency and duration of power interruptions experienced by the average customer, demonstrates the success of our multifaceted approach to maintaining, strengthening, and upgrading the power grid.

Each district within the city has seen improvements over the past year:

District A:        27% improvement

District B:        4% improvement

District C:        18% improvement

District D:        29% improvement

District E:        3% improvement.

The improvements in reliability were achieved while adhering to standards set by our regulators, the New Orleans City Council. The remarkable gains in power delivery stem from targeted efforts to repair and upgrade existing lines throughout the city, prioritizing the lines most in need of repair.

“As we implement these critical upgrades to our power delivery system, we are not just enhancing the efficiency and reliability of our current infrastructure, but also laying the foundation for future growth and innovation,” said Deanna Rodriguez, President, and CEO of Entergy New Orleans. “Continued investment in the power grid is essential to meet the increasing energy demands of our community, to support the integration of renewable resources and to ensure a resilient and sustainable power grid for the future.”

In addition to repairing and replacing power lines, Entergy New Orleans is laying the groundwork for full automation through the installation of smart grids that detect and isolate faults on the grid. This technology not only mitigates the impact of outages, but also speeds up the recovery process after service interruptions.

The improvements in reliability over the past 4 years are a testament to the effectiveness of Entergy New Orleans’ strategic investments and innovations. However, the journey doesn’t end here.  In January 2024, we began deployment on a capital plan which strategically focuses on hardening the transmission and distribution delivery system and improving the reliability of our service.

As Entergy New Orleans looks to the future, we see a more resilient tomorrow, powered by our unwavering commitment to both our customers and our community.