Insights > Entergy Texas Evening Restoration Update - Tuesday, Sept. 1, 2020 @ 4 p.m.

Entergy Texas Evening Restoration Update - Tuesday, Sept. 1, 2020 @ 4 p.m.

09/01/2020

Hurricane Laura

September 1, 2020                             Tuesday, 4:00 p.m.

TEXAS

As of 3:30 p.m., Entergy Texas has 31,703 customers without power compared to the peak of 291,300 customers. This reflects that 259,597 customers have been restored since the peak of the storm.

Crews are making repairs to our distribution system that serves our individual households. Crews are also repairing substations and the transmission system that serves Southeast Texas and Southwest Louisiana. The transmission system is the backbone of the electric grid and helps Entergy move power from the power plant to the lines serving customers’ neighborhoods.

All remaining customers without power in Beaumont will be restored today; Port Arthur, Nederland, Port Neches and Groves by September 2. We still expect the Orange area to be completed by September 4.

Orange and Surrounding Areas

As of 3:30 p.m., 22,357 customers in the Orange and surrounding areas are without power. As restoration in other areas is completed, all crews are converging on the Orange area to complete restoration.

Due to the power restoration Monday night, all the crews that were in the Vidor/Western part of Bridge City have collapsed into the Orange/West Orange/Pinehurst and Little Cypress areas. The largest group of about 15 crews have been working the following areas:

  • subdivisions in Little Cypress (near the Cypress Bayou subdivisions
  • subdivisions north of the newton county line – North 87).
  • Crews are working the subdivisions from I-10 North of Little Cypress of Highway 87 to the Newton County line.
  • The Mauriceville area has been energized but there are still pockets where crews are working near Highway 62, North of highway 12, and East on Texla road.
  • More crews have joined to keep working at Downtown Orange, Simmons Dr, and the Cove.
  • Northern and Western parts of Bridge City were energized yesterday and the crews from there have been relocated to the highway 87 South and Highway 1442 East to Cow Bayou.

Entergy Texas expects to restore most of its customers, who can safely take power by Friday, September 4.

Groves, Nederland, Port Arthur and Port Neches

As of 3:30 p.m., there are 9,205 customers without power in the area that includes Groves, Nederland, Port Arthur, Port Neches, Sabine Pass & Taylor Landing.

Workers continue making repairs to the distribution system which brings power to the neighborhoods and services to individual households and businesses. Crews also continue to repair our transmission grid and is a top priority for restoring services.

Due to repairs on a transmission line serving much of Groves is still without power. Today workers have focused on repairing the Groves Substation, with hopes that once the transmission service is established, the vast majority of those without power, will be restored later tonight.

Other areas that crews are focusing on today include:

  • Port Arthur - near Proctor & Stadium, the Griffin Park area, downtown, the area near Roosevelt Park, the area near Lamar St. College, the area between Woodworth and 9th Ave, the area near 9th Ave and Hwy-73 and the Lakeview area. 
  • Sabine Pass area.
  • Port Neches - between Sierra and Ridgewood Dr. and Sarah Jane Rd. area. Orchid.

This list does not mean that workers won’t be in other areas, these are currently the areas with the highest concentration of outages. Please understand that workers will be in all areas that are still without power. Entergy Texas estimates that the majority of the area’s customers, who can safely take power, will be restored today.  However, more damage has been identified and Entergy Texas does expect to carry over approximately 1,000 - 2,000 customers into tomorrow with a new expected restoration completion date and time of September 2 by 6pm.

Beaumont and Surrounding Areas

This is the final report for Beaumont and surrounding areas,

As of 3:30 p.m., there are 117 customers without power in the Beaumont area. It is expected that the remaining Beaumont customers will be restored today.  Customers without power should call 1-800-968-8243 (1-800-9OUTAGE).

Safety Tips

For the safety of our crews, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: 1-800-ENTERGY.

For additional preparation tips and updates visit www.entergy.com/stormcenter

As with any weather event, please be mindful of the following safety tips:

  • Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
  • Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
  • Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
  • If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel. 
  • Do not run a generator in a confined space without adequate ventilation.
  • Avoid using candles or other flammable devices to warm your home. 
  • Check on seniors, who can be particularly susceptible to extreme temperatures. 
  • Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

Customer Information

  • Customers who have a new advanced meter installed can check to see if their power is restored by logging into myEntergy. View “My Usage” on the dashboard. Select “hourly view” to see their most recent usage which is updated every four to five hours.
  • Customers with property damage may require special action to speed their restoration:
    • If your property has any damage, please turn off the electricity at either the main fuse box or circuit breaker.
    • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property’s electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
  • For customers without property damage:
    • Property owners without hurricane damage should be cautious.
    • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
    • Call a licensed electrician for advice when necessary. Don’t step in water to get to the fuse box or circuit breaker.
  • Entergy cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
  • As we repair damage, we concentrate first on critical services, then major lines to the substations, then to the lines and equipment serving neighborhoods, businesses and homes. Service lines to individual homes and businesses will be restored last because fewer customers are involved. In the case of fewer outages spread over larger areas, it often takes more time to get power back on for them.
  • Responding to a major storm and COVID-19 could affect our response:
    • Along with standard storm preparations, Entergy employees are navigating the COVID-19 pandemic by taking additional steps. These include traveling separately when possible, adjusting crew staging locations and increasing the use of drones.
    • Due to the additional measures crews must take, restoration may take longer, especially where there are widespread outages. Additionally, crews will continue to practice social distancing and we ask that customers do the same. For their safety and yours, please stay away from work zones.

Information Resources

We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:

  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
  • Follow us on Twitter.com/EntergyTX or Facebook.com/EntergyTX.
  • Follow updates in your local news media, like radio, television and newspapers.

Texas Editorial Team