Insights > Hurricane Sally Update - 9/15/20 @ 9:45 a.m.

Hurricane Sally Update - 9/15/20 @ 9:45 a.m.


Hurricane Sally continues moving slowly toward the coast with sustained winds of 85 mph. With the forecast track shifting more to the east, the storm is expected to make landfall Sept. 16 near Biloxi, Mississippi or Mobile, Alabama.

Hurricane Sally has caused outages for some Entergy customers near Buras, Louisiana. Outages could continue occurring for other Entergy customers as the storm moves closer to landfall.

Entergy’s Hurricane Sally information website provides customers with storm restoration and recovery updates. Visit the site at

Our restoration workers continue monitoring and planning for the potential impacts of Tropical Storm Sally over the next few days. Crews and contractors are on alert and ready to safely restore power to customers as quickly as possible.

We have crews working to rebuild the portions of the electric system in southwest Louisiana as a result of Hurricane Laura. Our commitment to that region does not impact our ability to support customers elsewhere or call in or shift additional resources to different areas. We have identified additional off-system resources to assist in responding to Sally. We are confident we can manage both events effectively.

We encourage customers to monitor all local weather alerts and have their storm plans in place. It is important to remember that due to the additional safety measures the companies must take because of the COVID-19 pandemic or an inability to secure enough offsite resources, restoration times may be extended, especially if there are widespread outages.

Along with standard storm preparations, Entergy continues to navigate through the pandemic by taking additional preparation steps and adhering to all CDC and state guidelines. Crews will continue to practice social distancing, even in the field, and we ask that customers do the same. For their safety and yours, please stay away from work zones. If you need to report a problem with your service at any time, call 1-800-ENTERGY (1-800-368-3749).

Since flooding is a major threat for this event, we have already secured and mobilized high water vehicles and inspected our substation flood protection to ensure the pumps are gassed up and ready to go. Crews are also working to stage equipment and materials to higher ground in low lying locations. We have also patrolled the critical circuits that serve the Sewerage and Water Board facilities and will continue to work with them throughout this event.

You should stay safe during the storm.

There is no way to know if a downed line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (1-800-968-8243).

Stay away from standing water and debris from trees and other vegetation. It may be electrically charged from underground or downed power lines.

We encourage customers to use these other means to interact with us during restoration:

  • Download our free app for your smartphone at
  • Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
  • Visit our View Outages page.
  • Follow us on or
  • Call us at 1-800-9OUTAGE (1-800-968-8243).
  • Follow updates in your local news media, like radio, television and newspapers.

Unfortunately, we have seen an increase in attempts to scam our customers following Hurricane Laura.

  • Entergy never demands immediate payment from customers over the phone. You shouldn't give your personal information to strangers.
  • If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
  • If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general's office.

Corporate Editorial Team