News Release > City Council Cares Program Launches

For Immediate Release

City Council Cares Program Launches


New program adds to Entergy New Orleans’ Enhanced Customer Assistance Plan options

** UPDATE -  A copy of the unemployment verification documentation including a PUA Form, Monetary Determination Form or a copy of your Benefits/Claims Statement is required for applicants to receive the CCC credit. Applicants that do not have a copy of this documentation should contact the Louisiana Department of Labor or the Louisiana Workforce Commission to receive a duplicate copy of the document or guidance on how to receive this information online. CCC applications will not be approved without this unemployment documentation.

NEW ORLEANS – Effective July 1st, Entergy New Orleans customers will have an additional resource to help with electric and gas bills with the launch of the new City Council Cares Program.

The City Council Cares Program provides eligible New Orleanians one hundred dollars in direct bill credits for up to four months for a total of four hundred dollars. Entergy New Orleans residential customers who have an active electric or electric and gas combination account can visit, text CCC to 69516, call (504) 493-7004 or visit one of the Company’s two New Orleans walk-in customer care centers to apply for the Program. Applicants must provide an active Entergy New Orleans account number and a copy of their unemployment verification letter, dated March 16, 2020 or later from the Louisiana Workforce Commission.

“We are facing unprecedented challenges as a result of the COVID-19 pandemic. As New Orleans is working to safely reopen and to restoring the local economy, we must do what we can to support our customers,” said David Ellis, president and CEO of Entergy New Orleans.

The City Council Cares Program adds to Entergy New Orleans’ Enhanced Customer Assistance Plan. Customer assistance includes flexible options to extend time to pay and waiving late fees with payment arrangements. Customers are eligible to take up to six months to pay their current bill and/or unpaid balances. In addition, Entergy New Orleans has extended the suspension of disconnects for non-payment. However, it is important that customers continue to make payments on their electric and gas accounts to ensure balances do not continue to grow.

Customers are encouraged to use the new self-service options to select the extended payment arrangement that works best for them. Visit, or select Deferred Payment on the Entergy Mobile App, or call 1-800-Entergy and follow the automated response system billing and payment menu. Customers also may visit one of Entergy New Orleans’ two customer care centers located at 2400 Canal Street and 4021 Behrman Hwy, Suite J.

In addition, LIHEAP may help eligible households with utility bills. To find an agency and to determine eligibility, visit or call 225-763-8700. Through Entergy's The Power to Care program, local nonprofit agencies can provide emergency bill payment assistance to seniors and disabled individuals in crisis.

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers. Entergy New Orleans, LLC is a subsidiary of Entergy Corporation.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

Twitter: @EntergyNOLA