News Release > Know What’s Below – Call 811 Before Digging

For Immediate Release

Know What’s Below – Call 811 Before Digging


Stay safe by knowing where underground utility lines are located in advance

JACKSON, Mississippi – With more people staying home over the next few weeks due to the COVID-19 response, homeowners will find themselves tackling more DIY projects than ever before. That could include digging for gardens, flower beds, transplanting shrubs and trees, and many other tasks.

But along with added yardwork comes the possibility of coming across underground utility lines that your shovels can hit but your eyes can’t see. Since April is National Safe Digging Month, Entergy Mississippi is reminding you to call 811 before digging into your spring-cleaning list.

The focus of Safe Digging Month is on preventing serious consequences that could occur from digging without knowing what’s below the surface – not only now, but year-round. Regardless of what you plan to do, how deep you plan to dig or even if you’ve called before for a similar project, every job requires a call first.

“It’s just as important to locate underground utilities as it is to keep your distance from overhead power lines,” said Robbin Jeter, Entergy Mississippi vice president of operations. “Whether you’re a homeowner, business owner or contractor, don’t chance it and assume there isn’t a utility line below. Avoid even close calls by dialing 811 before you dig – it’s the law.”

The depth of underground utility lines varies and there may be multiple utility lines in one common area. The risk of striking underground utility lines exists even when digging only a few inches.

Mississippi has its own 811 call center that can help you stay safe while digging. Call center representatives can advise you on how to submit requests to learn what utilities may be buried beneath the ground, such as natural gas pipelines, electric power lines and other services.

After you make the call to 811, professional locators mark the approximate locations of underground lines at the requested digging site with flags, paint or both. Markings show the location of underground lines and help prevent undesired consequences such as injury, service disruptions or costly fines and repair costs.

If you suspect utility damage of any kind, leave the area immediately and call 1-800-ENTERGY (1-800-368-3749) or call 911. A gas leak could be occurring if you smell the distinctive natural gas odor, hear a hissing or whistling sound near a gas appliance or see dead vegetation or bubbles near a gas line.

For more information, visit or Mississippi 811.

Please note that due to the COVID-19 response and protocols, some 8-1-1 partners may be experiencing interruptions in resource availability. These interruptions may result in delays in providing field services. Please call 8-1-1 for the most up-to-date information for your location.

Entergy Mississippi, LLC provides electricity to approximately 450,000 customers in 45 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,500 employees.