Serving Hinds County with excellence

05/08/2025

New customer service manager assigned to Clinton and surrounding areas.

JACKSON, Miss. – Entergy Mississippi has assigned a new customer service manager, Felicia Brown, to support communities in Hinds County, including Clinton, Raymond, Edwards, Bolton, Terry, Learned and Utica. Brown also works with the distribution team to ensure customers’ needs are met with excellence.

“In our customer-centered business, we can only be successful if our communities succeed. Felicia’s addition to our team upholds our ability to serve the Hinds County area,” said Robbie Kemp, vice president of customer service.

Prior to joining Entergy Mississippi, Brown served as a senior sales account executive, bringing to her role years of experience in managing relationships with vital stakeholders.

“I find true fulfillment in building bridges between people and solutions. Working with stakeholders and serving customers reminds me daily that strong relationships and thoughtful service are the foundation of a thriving community. I am proud to be the bridge between our company and the communities we serve,” said Brown.

Brown is a proud graduate of Jackson State University, where she earned her bachelor’s degree in business, and Belhaven University, where she obtained her master’s degree in public administration.

She is deeply committed to community involvement, and currently holds multiple leadership roles within the Junior Auxiliary of Byram-Terry Chapter, serving as vice president, provisional trainer, and marketing and technology chair. She also serves as a board member for the Clinton Chamber of Commerce and as assistant treasurer for the Terry High School Football Booster Club.

Through her professional achievements and community involvement, Brown remains dedicated to fostering collaboration, building stronger communities and fostering meaningful connections all while making a lasting impact.

About Entergy Mississippi

Entergy Mississippi, LLC provides electricity to approximately 461,000 customers in 45 counties. Entergy Mississippi is a subsidiary of Entergy Corporation, a Fortune 500 electric company. Entergy powers life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy, visit the Newsroom.