With a continued focus on enhancing your customer experience, you can now make updates to your service quickly on myEntergy.
Due to the COVID-19 pandemic, we understand that an exceptional online experience is more important now than ever before. That’s part of why we’ve launched myEntergy - your new energy portal.
These are unprecedented times for all of us, and at Entergy Arkansas we take the health, safety and security of our customers, communities, employees and business partners very seriously. We are committed to powering our customers and communities regardless of the circumstance.
We'll do all we can to keep the lights on as we complete these upgrades.
We have determined the outage on March 24 and two outages on March 29 were caused by an equipment failure on the remaining operational line. The issue was at the Jim Hill substation in Southeast Missouri, just east of St. Francis.
Earlier this week, Entergy Corporation’s internal cyber-security monitoring systems detected issues on its corporate network. The issues have been isolated, a remedy has been deployed, and the systems are coming back online.
Ashley Peterson is a customer service representative for Entergy Arkansas and has been part of the Entergy family for almost 13 years.