Storm Center > Entergy Louisiana Hurricane Ida Update – 9/21/2021

Entergy Louisiana Hurricane Ida Update – 9/21/2021

09/21/2021

For power status information on your location:

Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing OUT to 36778 or go to MyEntergy or Mobile App and report your outage or dial 1-800-9OUTAGE or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible.

Map Details:

  • Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
  • It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
  • In addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
  • Review FAQs for more details.

We would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage.  If you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. If your electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE.  Be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. Be smart, be safe and call a licensed electrician to check it out for you.  Sometimes damage can be subtle. For example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect.  Remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before Entergy can restore power to a home or business that has water damage from rain or flooding.

Customers should keep in mind that just because power is available does not mean their home can safely accept it. Residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. For information regarding electrical equipment on a home, please visit https://www.entergynewsroom.com/storm-center/weatherhead/. If damage has been repaired by a qualified electrician, customer should call 1-800-ENTERGY to generate a service reconnection work order.

Customer Information Centers

Customers may visit a CIC to discuss their outage in person with Entergy personnel.  Employees will follow COVID-19 social distancing protocols and customers are required to wear masks. 

  • Lafourche Parish
    • Tuesday, September 21 at Wal-Mart, 16759 LA-3235 Galliano, LA 70345 (10AM – 4PM)

Parish Information

East Bank of Jefferson Parish

The vast majority of customers who can safely receive power have been restored.

Lafourche Parish - Estimated Date of Restoration:  September 29

Number of outages as of 10 a.m.:  7,774 – 17% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish.  The area suffered massive damage, and the electric network in southern portions of the parish will have to be completely rebuilt.  These areas, including Golden Meadow and areas south of Golden Meadow, may experience outages that extend beyond September 29.  We are currently evaluating alternate solutions to be able to safely provide power as quickly as possible.  The majority of customers in Lockport, Raceland, Matthews and Cutoff that can take power have been restored including Bollinger Shipyard.  In the Valentine community, crews have made significant progress with power restoration to customers and have distribution resources focused on restoring power to the Lockport area including Lafourche Parish Career Magnet and L.E. Fletcher Community College South campus.  Crews continue to restore power in Golden Meadow.  A significant amount of damage remains in this area; however, additional crews have been moved into the area to assist with restoration efforts. Crews will continue to restore power where it is safe to do so.  Power has been restored up to South Lafourche High School and Lady of the Sea Hospital and were able to utilize a mobile substation to provide power to the LOOP tank farm and provide power to a number of customers. Restoration crews continue to restore power in Galliano area.  There remains a significant amount of damage.  Additional crews have been moved into the area to assist and crews will continue to restore power where it is safe to do so.

Livingston Parish - Estimated Date of Restoration:

The vast majority of customers who can safely receive power have been restored.

Lower Jefferson Parish - Estimated Date of Restoration:  September 29

Number of outages as of 10 a.m.:  2,933 (includes all of Jefferson Parish and the vast majority are lower Jefferson Parish)

Area Notes: The area suffered massive damage.  Accessibility issues continue to present challenges.  Grand Isle will be a rebuild rather than repaired.

Plaquemines Parish

The vast majority of customers who can safely receive power have been restored.

St. Charles Parish

The vast majority of customers who can safely receive power have been restored.

St. James Parish - Estimated Date of Restoration

The vast majority of customers who can safely receive power have been restored.

St. John Parish

The vast majority of customers who can safely receive power have been restored.

Tangipahoa Parish

The vast majority of customers who can safely receive power have been restored.

Terrebonne Parish - Estimated Date of Restoration:  September 29

Number of outages as of 10 a.m.:  1,462 – 5% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date.   Continued need for traffic control and specialized equipment to assist in areas with accessibility issues. As we move south, we move more into a rebuild status. There are many customers whose homes or businesses have been destroyed and will need to reach to Entergy to final the account until their home or business site can be cleaned up and rebuilt.  The majority of customers in the Southland, Terrebonne, Cascade, Humphrey and Coteau Substation areas have been restored for those that can safely take power. The majority of customers in the Schriever Substation area have been restored (98%) for those customers who can accept power.  We continue to work north of Hwy 90 off of Little Bayou Black to repair damaged equipment serving Fletcher Technical Community College to K&B Industries.  In the Houma Substation area, we have energized the main distribution lines and are continuing to make repairs to laterals and taps. This area is primarily located Southeast of the City of Houma South of Hwy 56.  Major roads in the area include Hwy 57, Prospect Blvd, Cummins Road, Grand Caillou and Industrial Blvd. Extensive work continues in the Chauvin and Montegut substation areas including Hwys 55, 56, and 58.  Significant progress has been made on the main lines.

West Bank of Jefferson Parish

The vast majority of customers who can safely receive power have been restored.

STORM RESTORATION PROCESS

  • Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
  • As we assess the damage, we will begin restoring service where it is deemed safe to do so.
  • To help ensure a smooth resumption of service, we ask that customers experiencing outages turn off or unplug their air conditioners and large appliances so that when power is restored, those appliances may be turned back on gradually.

IMPORTANT GAS SERVICE INFORMATION

  • Stay away from suspected gas leaks.
  • Do not attempt to turn natural gas valves on or off.
  • To report a gas leak, call 1-800-9-OUTAGE.

STAY INFORMED

We continuously keep our communities informed throughout a storm using the following channels:

 


Louisiana Editorial Team