We are here to help you if you’re struggling to pay your bill. Call us at 1-800-Entergy to discuss our bill payment assistance plan. The plan includes deferred payment arrangements for up to 12 months and payment extensions with waived late fees. Customers also can visit entergy.com/mypaymentoptions to find a payment option that best fits their needs.
Entergy New Orleans has implemented an enhanced customer assistance plan to support you in managing your electric and gas bills.
The year 2020 will live in infamy thanks to the many storms, both literal and figurative, that we’ve all had to weather. A pandemic, social injustices, political divisiveness and natural disasters, including a record-breaking hurricane season, can easily overshadow even the best of times. But it’s important not to let trauma cloud our memories and to look for the bright spots in 2020 as we hope for a better year ahead. In that spirit, here are our favorite memories and accomplishments of 2020.
Given the economic effects of the pandemic, Entergy Mississippi suspended customer disconnections for non-payment of bills or for past-due amounts in March. During this time, the company implemented an Enhanced Customer Assistance Plan that provides new flexible options to extend time to pay. Under this plan, any customer with financial hardship can take up to twelve months to pay a current bill and/or unpaid balances.
Given the economic effects of the pandemic, Entergy Texas has implemented an Enhanced Customer Assistance Program to assist customers with past due balances.