As restoration continues in New Orleans East following the damage left Feb. 7 by the strongest tornado ever recorded in the city, Entergy New Orleans is focusing on customers who sustained structural damage and letting them know how they can get power restored to their homes once the electrical system is back in place.
s of 1 p.m. today, Entergy New Orleans crews have restored power to more than 70 percent of customers in New Orleans East just over 48 hours after a confirmed F3 tornado devastated the area. All customers who are able to receive power at their homes and businesses are expected to be restored by Saturday evening, Feb. 11.
As of noon today, Entergy New Orleans crews have restored power to 6,700 New Orleans East customers who lost electrical service Feb. 7 in the wake of a devastating tornado, down from a peak of 10,415 New Orleans East customers without power at 11 a.m. yesterday. Approximately 3,700 are still without power in the hardest-hit areas.
Recognizing Entergy employees’ expertise in restoring power to those affected by major outages, the Edison Electric Institute today awarded two emergency response awards to the company. Entergy received EEI’s Emergency Recovery Award to recognize outstanding power restoration efforts on behalf of its customers and the Emergency Assistance Award for helping other utility companies recover from devastation caused by Hurricane Matthew.
Power has been restored to all of the customers who can safely receive it. Some houses are still underwater in the St. Amant, Sorrento and False River areas, and it may take some time to re-energize an estimated 2,000 customers whose flood damage was so severe they cannot yet be re-connected. Entergy will continue working with these customers on an individual basis until their power can be restored.
Entergy Louisiana has opened centers to provide information for customers who have questions on how to get service restored to their flood-damaged homes or businesses.
Entergy crews from four states are walking through neighborhoods across south Louisiana, inspecting electrical equipment and working to re-energize lines where it is safe to do so.
Process for restoration to flooded homes outlined
Entergy Louisiana crews continue to work on restoring service to customers affected by the historic Louisiana flooding as water recedes in some areas.