Restoration Support

IT TAKES AN ARMY.

Line and vegetation crews may be the most visible part of the restoration, but many other employees are working behind the scenes, too.

Support roles are vital. 

When a storm hits, the affected area can’t always accommodate an influx of thousands of restoration workers. Hotels, restaurants and fuel for vehicles may not be available. Since local infrastructure may not be intact during a restoration, to support this vast number of workers Entergy sets up base camps, known as staging sites. These tent cities provide lodging, dining and sanitary facilities for workers in the field, as well as vehicle maintenance and supply depots. The sites are usually set up within 24 hours of the weather event.

The line and vegetation crews may be the most visible part of the restoration, but many other Tent citiesemployees are working behind the scenes, too. Workers from all areas of Entergy work at many critical locations including staging sites, dispatch centers, customer service centers and material supply sites. They provide the support needed to keep the restoration moving.

“A lot more goes into restoring power than repairing lines,” said Darryl Daves, an Entergy safety manager. “From a safety perspective, we have to house all these workers and take care of them. If we can provide for their needs, we can get them to concentrate on their repair work. They don’t have to worry about where their next meal is going to be or where they’re going to sleep. They can concentrate on getting the lights back on and working safely."

"We have to house all these workers and take care of them. If we can provide for their needs, we can get them to concentrate on their repair work.”

- Darryl Daves, Entergy safety manager

“Every storm is different and no amount of planning can cover all situations,” Vaughan cautioned. “But by consulting weather experts, studying and comparing the restoration results of past storms, and collaborating with mutual assistance partners, as well as our own experienced employees, we can confidently craft the right plan to respond to a particular situation.”