Entergy New Orleans has created an Enhanced Customer Assistance Plan to help you manage potential arrear balances.
Approximately 23,000 customer outages have been restored in Calcasieu and Cameron parishes just two weeks after the region bore the brunt of Hurricane Laura.
Both vital to our system, distribution and transmission play different roles.
As crews work to restore power in Southwest Louisiana, customers may see new distribution poles but remain without power. While the distribution system was heavily impacted by Hurricane Laura, we also had significant damage to our transmission system. This system consists of lines carrying high-voltage electricity quickly and efficiently over long distances and are often seen along highways, interstates or crossing water. While our distribution structures were damaged as well, transmission structures are larger, harder to transport, and require more crews to construct.
Lake Charles/Sulphur damaged distribution equipment replaced includes 8,809 poles, 2,313 transformers and 18,254 spans of wire.
Entergy Louisiana successfully restarted one of its power plants in Calcasieu Parish Sept. 9, an achievement that paves the way for restoring power to additional communities impacted by Hurricane Laura in Sulphur and Lake Charles.
Crews numbering 15,500 in the state and 13,800 in the southwest alone have restored power to approximately 179,000 of the 270,900 customers who lost power at the peak of the hurricane.
What you need to know about the electrical equipment that serves your home.
As crews make progress toward turning the lights back on in southwest Louisiana, here’s what you need to know about the electrical equipment that serves your home.
Read about the many factors that go into restoring the more than 8,400 distribution poles damaged in Louisiana by Hurricane Laura.