Insights > Entergy Texas winter storm update – 12/22/22, 11:30 p.m.
Entergy Texas winter storm update – 12/22/22, 11:30 p.m.
We are working to safely restore power and will provide updates as often as possible
Entergy Texas crews are assessing and restoring damage from strong winds and gusts that swept across Southeast Texas on December 22. At 11:30 p.m., approximately 17,680 customers were without power. The localized outages are related to windy conditions affecting main line and neighborhood circuits. Entergy Texas power generation resources continue to operate as expected, and crews are working around the clock to safely restore power as quickly as possible.
Restoring power in extreme cold is different
The restoration process is done in an orderly, deliberate manner. As soon as it's safe to work, our crews start turning the lights back on for our customers. Restoration efforts begin as scouts start assessing the storm’s damage, and crews start needed repairs at the source and work outward. Certain types of work, such as repairs requiring the use of bucket trucks, cannot be safely completed when winds exceed 35 miles per hour.
When temperatures are extremely cold, we must bring customers back online one section at a time, rather than simply energizing an entire power line all at once. Restoring all customers on the same power line simultaneously can create large, instantaneous power demands. The instant demand is different than day-to-day operations and could be higher than the built-in protective devices on lines were designed to handle. This is done for the safety of our customers, and to avoid damaging our system or making the situation worse.
We will continue to provide updates throughout the restoration process. For the most current information, view our Outage Map, download the Entergy app, and sign up for texts alerts by texting REG to 36778.
For the safety of our crews and your individual safety, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: 1-800-ENTERGY (1-800-368-3749). Additional safety tips are available on the Storm Center. Find further updates and safety tips on the Entergy Texas Facebook and Twitter pages.
Safekeeping resources on our Storm Center
- Get prepared: Make a plan, make a kit.
- Prepare your home: Winterize inside and out.
- Your mobile phone: A lifeline during a disaster.
- Stay informed: Download the app, register for notifications.
- Stay safe: Safety after the storm.
- Generator safety: Know the hazards.
- Gas safety: Know the signs.
- Extreme cold safety: Indoor and outdoor tips.
About Entergy Texas
Entergy Texas, Inc. provides electricity to more than 486,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation, a Fortune 500 company headquartered in New Orleans. Entergy powers life for 3 million customers through its operating companies across Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone with our diverse power generation portfolio, including increasingly carbon-free energy sources. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. Our approximately 12,000 employees are dedicated to powering life today and for future generations. For the latest news from Entergy, visit the Newsroom.